Privacy Policy

At Pisoluck, your privacy matters to us. This policy explains how we collect, use, and protect your personal information. It also tells you what your rights are under the Data Privacy Act of 2012.

Please note that while we follow privacy rules in the Philippines, other countries might have different laws. We’re always improving our practices, but we can’t promise our policy meets every country’s legal standards.

If you have questions, feel free to reach us at [email protected].

Our Commitment to You

This privacy policy applies to all personal data—both digital and paper-based—that we handle manually or automatically. By using our services or signing up, you agree to how we collect, use, and store your data.

If you share someone else’s personal information with us, you must have their permission to do so. If you choose not to provide your data, we may not be able to deliver certain services.

Pisoluck is not intended for:

  • People under 21 years old

  • Government employees, PAGCOR staff, Pisoluck team members, law enforcement, or military personnel (including family members)

Your Rights Under the Law

As provided by the Data Privacy Act, you have the right to:

  1. Know if and how your data is being processed

  2. Be informed about:

    • What data we collect

    • Why and how we use it

    • Who may access or receive it

    • Automated tools we use

    • How long we keep your data

    • How to reach us, and your rights

  3. Request access to your information and details about:

    • What data we have

    • Where we got it

    • Who we shared it with

    • How it’s used or processed

  4. Ask us to correct wrong or outdated information

  5. Request deletion, blocking, or stopping of data use if:

    • It’s incorrect, no longer needed, or was collected unlawfully

You also have the right to file a complaint with the National Privacy Commission (NPC) and ask for compensation if your rights are violated.

What We Collect

We may collect and store the following:

  • Identity Info: Name, gender, date of birth

  • Contact Info: Phone number, email, home address

  • Financial Info: Bank account and payment details

  • Transaction Info: Payment records, services used

  • Technical Info: IP address, browser details, login data

  • Profile Info: Preferences, feedback, survey responses

  • Usage Info: How you use our website and services

  • Marketing Info: Your communication and promo preferences

We may also use combined, non-identifiable data (Aggregated Data) for statistical purposes. If combined with personal info, we treat it as personal data.

How We Use Your Information

Your data helps us:

  • Share offers and news via email, SMS, or social media

  • Confirm your identity

  • Analyze usage for improvement

  • Complete purchases and transactions

  • Keep our platform secure

  • Follow government regulations

Communicating with You

We’ll only contact you with helpful or relevant messages (e.g. promos, service updates). You can unsubscribe anytime by clicking the link in our emails.

When We Share Your Data

We only share your information with your consent or when necessary. We may share data with:

  • Anti-money laundering and fraud prevention agencies

  • Government agencies like PAGCOR

  • Banks, payment providers, ID verification services

  • Data centers, cloud storage, customer support tools

  • Game providers and other business partners

We make sure all partners handle your data safely and legally.

Protecting and Storing Your Data

Pisoluck ensures your data is:

  • Collected legally and fairly

  • Accurate and not excessive

  • Stored securely and only as long as needed

We use strong encryption for sensitive data like passwords, card info, and contact details. Only authorized systems can decrypt this data, and all activity is logged securely.

However, we cannot control the security of your devices or how you send data to us (like through email). Always take precautions on your end.

Policy Updates

This policy may change from time to time. Check back occasionally for updates. Major changes will be clearly announced. If you keep using our services after changes, it means you agree to them.

Your Responsibility

By using Pisoluck, you agree to provide true, complete information. You must keep your info updated. If we suspect false or incomplete info, we may reject or terminate your account without notice or refund.